Return Policy

Returns & Cancellation Policy
Brand Partner, Affiliates, VIP Customers, & Retail Customers (Does not include Starter Kits and Enrollment Packs. See Section 8.2 of Bravenly’s
Policies and Procedures.) Bravenly Global is sure you will be happy with your order. However, if you wish to return your product, we gladly offer a 30-day, satisfaction guarantee to all Brand Partners, Affiliates, VIP Customers, & Retail Customers on their personal use orders. The return package has to be postmarked within 30 days from the date it was delivered according to the tracking information for the satisfaction guarantee. If a Brand Partner, Affiliate, VIP Customer, or Retail Customer is dissatisfied with any product, you may return the item in its original packaging, along with the original invoice (packing slip), to Bravenly Global and have it postmarked within 30 days from the date the order was delivered according to the tracking information for a 90% refund of the purchase price minus shipping. The Brand Partner, Affiliate, VIP Customer, or Retail Customer is responsible for the cost of return freight. Non-accepted delivery charges will be debited to the Individual’s account for refusing product. The 30 days include holidays and non-business days.

Please know that once you return a product you will not be allowed a second return for additional purchases of the same product. Exceptions to this policy will be
replacements at the discretion of Bravenly Global in the case of manufacturer defects. Please, know that we adhere to our Return Policy strictly. Please, plan
accordingly. For information on refunds of Starter Kits, please reference section 8.2 of Bravenly Global’s Policies and Procedures. All Bundles (including but not limited to: ACCELERATE TRIO, ACCELERATE TRIO, DOUBLE THREAT, TRIPLE THREAT, BODY BALANCE, ESSENTIALS, RADIANCE, GUT & MOOD, and MIND & BODY) have a grouping of products with an additional price discount. Therefore, the return price on items within a bundle will be returned according to the already discounted bundle price less the 10% administrative fee. If the product was purchased directly from an Independent Brand Partner, please contact them for a refund. You will need to return the product and original invoice to the Brand Partner, who will refund the product purchase price. The Brand Partner will then return the product to Bravenly Global for a replacement product. We are only able to refund the original purchaser and original payment on file.

If the product was purchased from a Brand Partner website, please contact the Bravenly Global Support Department at support@bravenlyglobal.com

Return Procedure
If the product was purchased directly from a Bravenly Global Brand Partner, please contact him or her directly for a refund. You will need to return the product and original invoice to the Brand Partner, who will refund the product purchase price. If the product was purchased from a Bravenly Global Brand Partner website, you must visit our Help Center or contact Bravenly Global by ticket at support@bravenlyglobal.com to obtain a Return Request Form (RRF). The RRF form needs to be completed before we complete the return.

The Order Number must be written on the outside of the return shipping box and a completed Return Request form must be included in the return package or returned to us via email. A refund will be processed within 10 business days following the receipt of an authorized return. All refunds will be in U.S. Dollars. If a package is returned without an RRF, the refund may be refused or delayed.

A Brand Partner can request a refund of their annual renewal fee five (5) business days from the date of their renewal, this will terminate their Brand Partner Account and the Brand Partner would need to still comply with the Policies and Procedures. To request a refund, please contact the Bravenly Global Support Department at support@bravenlyglobal.com

Charge Back Policy
All references to a “chargeback” refer to a reversal of a credit/debit card charge placed on the Sites. There is no reason for a chargeback to ever be filed. If a credit is due, simply contact us, and we will gladly process the request. If you feel that your credit/debit card was used fraudulently on any of the Sites, please contact us at support@bravenlyglobal.com for immediate resolution.

Credit Card Chargebacks.
Customers (nonmembers) or Members with credit card chargebacks will have their accounts suspended until such time that the full amount of the chargeback is returned to Bravenly Global plus any chargeback fees.
Administrative Fee
A ten percent (10%) administrative fee shall be charged for authorized returns. The refund amount shall be ninety percent (90%) of the original net purchase price.